399bet ai Privacy Policy

Welcome to the 399bet ai Privacy Policy. This document applies to all users of our platform and explains how we collect your information, why we collect it, and how we keep it secure. By using our website or app, you agree to this Privacy Policy.

We believe transparency is the best policy. That is why this page is written in plain language — so you can clearly understand what we do and do not do with your data. If you have any questions, our support team is always ready to help.

We collect various types of information when you register and use the 399bet ai platform. This data is primarily used to deliver our services, ensure security, and enhance your experience.

399bet ai uses your information for specific, legitimate purposes. The key reasons we process your data are outlined below:

• To create, manage, and verify your account.
• To process deposits, withdrawals, and other financial transactions.
• To provide customer support and resolve your issues.
• To inform you about promotions, bonuses, and special offers (with your consent).
• To ensure platform security and prevent fraud.
• To promote responsible gaming and identify problematic behavior.
• To meet legal obligations and comply with regulatory requirements.
• To improve our service quality and test new features.

Please note that we never share your data with third parties for marketing purposes without your permission. You can opt out of marketing communications at any time.

399bet ai may share your personal information with third parties only in the following circumstances:

• Payment Processor: Shared with payment gateways and banking partners solely to complete transactions.
• Legal authorities: With government agencies when required by court order or legal investigation.
• Regulatory Authority: To meet licensing and regulatory compliance requirements.
• Service Provider: Trusted technology partners who support the operation of our platform.

All third-party partners operate under strict confidentiality agreements and may only use your information for specified purposes. We never sell your data.

We use cookies and similar technologies on the 399bet ai website and app. Cookies are small data files stored on your device that help personalize and improve your browsing experience.

• Essential cookies: Required for login sessions and security. These cannot be disabled.
• Functional cookies: Used to remember your preferences, language, and settings.
• Analytics Cookies: To understand website traffic and usage patterns.
• Marketing Cookies: To show you relevant ads based on your preferences (subject to your consent).

You can manage your cookie preferences at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of some platform features.

399bet ai adheres to the highest industry security standards to protect your privacy. Our security infrastructure is regularly updated and audited.

• 256-bit SSL/TLS encryption is applied to all data transmissions.
• Sensitive information is stored on our servers in encrypted format.
• Regular third-party security audits and penetration testing are conducted.
• Two-Factor Authentication (2FA) is available and strongly recommended.
• Suspicious login attempts are automatically detected and blocked.
• Staff data access is governed by role-based restrictions.

399bet ai retains your information for a defined period, depending on the type of data and applicable legal requirements.

• Account information: For up to 5 years while your account is active and after closure.
• Financial records: A minimum of 7 years as required by legal obligations.
• Gaming Log: 3 years for responsible gaming and dispute resolution.
• Marketing Preferences: Deleted immediately upon unsubscription.
• Cookie data: Session cookies expire when the browser is closed; persistent cookies last up to 1 year.

You have the following rights regarding your personal information. To exercise any of these rights, please contact our support team.

• Right of access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or outdated information.
• Right to Erasure: The right to request deletion of your data under certain circumstances.
• Right to Restrict Processing: The right to request that the use of your information be restricted in certain circumstances.
• Data Portability: The right to receive your information in a structured, portable format.
• Right to object: The right to object to your data being used for marketing or profiling purposes.
• Right to Withdraw Consent: The right to withdraw consent at any time.

We will respond within 30 business days of receiving your request. For complex cases, it may take a little longer, but we will keep you updated throughout.

399bet ai is strictly for users aged 18 and above. We do not knowingly collect information from minors. Age verification is mandatory during registration.

If we become aware that a minor is using our platform, we will immediately close the account and delete any collected data. If you know of such a case, please contact us.

We may update this Privacy Policy from time to time. We will notify you of any significant changes via email or platform notification before they take effect. The date of the latest update will always appear at the top of this page.

Continued use of the platform after an updated policy is published will be considered your acceptance of the new terms. We recommend checking this page regularly.